PRIVACY POLICY

Last updated: July 27, 2026

This Privacy Policy explains how Nimo LLC, operating under the brand name Zenduce (“Zenduce,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit zenduce.com, contact us, create an account, or make a purchase.

1. Personal information we collect

Depending on how you interact with Zenduce, we may collect:

• Contact and account information: name, email address, telephone number, account details, and communication preferences.
• Order information: billing and shipping addresses, products ordered, customisation requests, order history, returns, warranty requests, and customer-service records.
• Payment information: payment status and limited transaction details. Full card information is generally processed by payment providers rather than stored by Zenduce.
• Device and usage information: IP address, browser and device information, time zone, cookie identifiers, pages and products viewed, searches, referring pages, and interactions with the site.
• Communications and submitted content: emails, chats, call information, photographs, videos, reviews, design references, and other information you provide.
• Marketing information: marketing preferences, campaign interactions, and information used to measure or personalise advertising where permitted.

2. How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers and business partners such as Shopify, payment processors, advertising platforms, analytics providers, customer-support providers, fraud-prevention services, and delivery partners.

3. How we use personal information

We may use personal information to:

• process payments, fulfil and deliver orders, and provide order updates;
• manage accounts, returns, refunds, warranty requests, customisation, and customer support;
• verify orders, prevent fraud, protect the site, and enforce our terms and policies;
• operate, troubleshoot, analyse, and improve the site, products, services, and customer experience;
• send transactional communications and, with the appropriate permission, marketing communications;
• measure advertising and show relevant advertising where permitted;
• comply with legal, tax, accounting, sanctions, regulatory, and law-enforcement obligations; and
• establish, exercise, or defend legal claims.

4. Legal bases

Where laws such as the UK GDPR or EU GDPR apply, we process personal information on one or more of the following bases: performance of a contract, compliance with legal obligations, our legitimate interests, your consent, and protection of vital interests where applicable.

5. How we share personal information

We may share personal information with service providers that help us run the business, including Shopify, payment processors such as Stripe or PayPal where enabled, logistics and delivery companies, warehouses and suppliers, customer-support and communications providers, analytics and advertising providers, fraud-prevention services, professional advisers, and technology vendors.

We may also disclose information to comply with law, respond to valid legal requests, protect customers or the business, investigate fraud or security incidents, or in connection with a merger, financing, sale, restructuring, or transfer of all or part of the business. We do not sell personal information for money.

6. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide its commerce platform and related services. Learn more in Shopify’s Privacy Policy.

7. Advertising and analytics

We may use analytics and advertising services to understand site activity, measure campaigns, and show relevant advertising. These providers may use cookies or similar technologies, subject to consent requirements and their own privacy policies.

• Google Privacy Policy
• Google Analytics opt-out
• Meta ad preferences
• Google ad settings
• Digital Advertising Alliance opt-out

8. Cookies and similar technologies

Cookies and similar technologies help the site function, remember preferences, maintain carts and checkout sessions, prevent fraud, analyse performance, and support marketing where permitted. You can manage cookies through your browser and, where available, the consent controls displayed on the site. Blocking some cookies may affect site functionality.

For more information, see Shopify’s Cookie Policy and All About Cookies.

9. Marketing communications

You can unsubscribe from marketing emails using the unsubscribe link in the message. You can opt out of marketing SMS messages by following the instructions in the message or contacting us. Transactional messages relating to orders, accounts, returns, or support may still be sent.

10. Automated tools and fraud prevention

We and our service providers may use automated tools to identify fraud, abuse, payment risk, and security threats. We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects, except where permitted by law and accompanied by appropriate safeguards.

11. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support and warranties, maintaining business and tax records, preventing fraud, resolving disputes, and meeting legal obligations. Retention periods vary depending on the type of information and applicable requirements.

12. International transfers

Zenduce and its service providers operate in multiple countries. Personal information may be processed outside your country of residence, including in the United States, Canada, the United Kingdom, the European Economic Area, and countries where suppliers or service providers operate. Where required, appropriate safeguards are used for international transfers.

13. Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how personal information is used or shared. You may also have the right to appeal a decision or complain to a privacy regulator.

To exercise a privacy right, email support@zenduce.com or use our Contact Us page. We may need to verify your identity before completing a request. You may use an authorised agent where applicable law permits.

14. California and other US state rights

Residents of California and certain other US states may have additional rights concerning access, correction, deletion, portability, and certain forms of sharing or targeted advertising. Requests can be submitted using the contact methods above. We will not unlawfully discriminate against you for exercising a privacy right.

15. Children

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided personal information can contact us to request deletion.

16. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No transmission or storage system can be guaranteed completely secure.

17. Third-party links

The site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Zenduce is not responsible for those practices.

18. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, vendors, or legal requirements. The date at the top indicates the latest update.

19. Contact

Questions, complaints, and privacy requests can be sent to support@zenduce.com or submitted through our Contact Us page.

Nimo LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States