Lighting

Should I get warm white or cool white LED lights?

Though they are both considered white, warm white and cool white have different color temperatures. Please read more about it here

How to determine the right chandelier size?

When selecting a chandelier for your home, room, entryway, etc, you want to make sure you are getting the correct size to avoid mismatch and hassle of returns. Read our Chandelier Size Guide for more details 

Ordering And Delivery

Do You Ship Worldwide?

Absolutely! We serve customers from all over the world. In order for us to do so without any hiccups, please make sure that all of your checkout information is entered correctly.

How Long Will It Take To Receive My Order?

Order processing takes 1-2 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:

USA: 6-9 business days
UK: 6-9 business days
Australia: 7-10 business days
Canada: 7-10 business days
Europe: 8-12 business days
Rest of world: 12-15 business days

Is order tracking available?

All shipments are trackable, which means you can track your order from the time it leaves our warehouse until it arrives at your doorstep. You can use our order tracking page to do so once the item is dispatched. 

Where Is My Order Being Shipped From?

The products we offer are made and shipped from all over the world, including the US, Europe, Russia and Asia. This allows us to offer great prices, whilst ensuring the highest level of quality.

How Can I Cancel My Order?

Our items are shipped out sometimes the next business day, so you will need to contact us quickly. We can not accept cancellations once your order has started its shipping process 24 hours after the purchase. Please still contact. we will do our best to help you out.

Do You Ship All Of The Products Within My Order At The Same Time?

Most of the time we will ship your products in the same group. However, if there is an extremely high demand of a product you ordered, it may arrive later than the other product(s) you ordered.

Payments & Refunds

Which Cards Do You Accept?

We accept Visa, Mastercard, and American Express debit and credit cards. 

What is your refund policy?

We are accountable for what we sell. Our return/refund policy ensures that you do not need to pay excessive shipping costs to return a defective item to us if the fault is ours. If you're not happy with your purchase, send it back within 14 days and we'll give you a full refund.

Where Is My Refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Is It Safe To Purchase Online?

Yes, zenduce.com uses industry-standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on the secure servers.

Is All Of My Data Protected On Your Site?

Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify which is one of the largest, safest and most trusted brands in E-commerce.

Other Questions

I Need To Change My Order, Who Can Help Me With This?

If you want to edit or change your order please notify us as soon as possible through our Contact Us page. Unfortunately, once your order has been processed we cannot make any changes or cancellations (24 hours after the order).

The Goods I Received Are Damaged, What Should I Do?

If you have received a damaged or not as described item upon delivery, please Contact Us immediately so we can resolve the problem. Also visit our Refund Policy to find out if you are eligible for a refund.