Free insured shipping on every order, worldwide. Most orders are processed within 2–5 business days and delivered within 6–12 business days.
How long will it take to receive my order?
Estimated delivery dates are shown above the “Add to Cart” button on each product page. If you have not received your tracking number within 6 business days, email support@zenduce.com with your order number.
Is shipping really free?
Most fixtures are shipped via UPS, FedEx, or DHL. If you have specific delivery requirements, contact our Customer Support team at support@zenduce.com before placing your order.
Where will my order ship from?
Zenduce is a U.S.-based company that sources lighting from trusted manufacturers in the United States, Europe, and Asia. Your order ships from whichever warehouse gets it to you fastest.
Are customs, duties, or taxes included?
For all other countries, customers are responsible for any taxes, duties, or tariffs applied by local customs. These charges are separate from shipping costs and determined by your local government — not Zenduce.
Additional information
Once your order has been processed and shipped, you will receive a tracking number by email. Use this to track your package through the carrier’s system, or enter your order number on our Track Your Order page.
Please notify us within 7 days of delivery with photos of the damage. Carriers only accept damage claims within 7 days of delivery — prompt contact ensures we can file the claim and arrange a replacement or refund. Email photos to support@zenduce.com before opening the packaging fully. You can refer to our Return Policy and Damages Policy
Contact us at support@zenduce.com or via live chat as soon as possible. We can typically accommodate changes within 24 hours of placement. Once dispatched, we cannot modify the shipping address or cancel the order.
If a package is returned due to refusal of delivery or failure to coordinate with the courier, return shipping fees will be deducted from your refund. International return shipping can be significant — please confirm your delivery address is correct before ordering.
If your order has not arrived more than 10 days past the estimated delivery date, contact us at support@zenduce.com and we will review your order status immediately. We cannot guarantee delivery dates as we rely on third-party couriers.
Our US-based team is available Mon–Fri, 10am–6pm EST
