Received a faulty or damaged item?
We're sorry to hear you have received a faulty item! Whilst at Zenduce, we take great pride in ensuring each product is tested and inspected before dispatch, certain aspects such as handling during transit may cause damages/defects. Customer satisfaction is our highest priority.
If you notice any damage when you receive your package, notify us right away; please send clear pictures of broken/damaged items along with the full packaging and shipping label, and we will arrange for prompt replacement parts at NO COST to you!
You must send us an image/video of the broken/faulty product, inner and outer packaging to be eligible for replacement components. You must inform us of the faulty/damaged product within 7 days of it being signed for otherwise we can not provide replacement for damaged/defective items. Please note - we do not provide refunds for damaged/faulty items but will gladly replace them for no cost to you and will make sure you are satisfied with your purchase.
To be eligible for a return and replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging and uninstalled.
As per our money back guarantee, If reshipping is not feasible because the product is unavailable or for any other reason, we will provide a full or partial refund (in cash or store credits). A partial refund applies in cases where the item can be restored to its intend state. Rest assured, if something is not right, we will make it right as customer satisfaction is our priority.
Do I have to pay for the return of the damaged item?
We will be responsible for shipping costs and product replacements for those products that meet the following conditions:
- Products with manufacturing defects or damages during transit that make it impossible to use even after installing replacement components provided by Zenduce.
- Product received is totally different from the order
The buyer is responsible for shipping costs for any other reason not listed above. You can read our full Return Policy here